VelvetPrivacy and data
What we keep, why, and who sees it.
Last updated 12 October 2026
This page covers velvetai.cloud and the WEFT chat assistant, on our site and on the websites of the businesses that use it. It is written in plain language on purpose. If anything here is unclear, email velvetworksco@gmail.com.
Who we are
Velvet builds WEFT, an AI assistant that businesses put on their websites. When you chat with a WEFT assistant on a business's site, that business decides what the assistant is for, and Velvet runs it for them. You are always talking to an AI, not a person.
On velvetai.cloud itself, the assistants are our own: the WEFT assistant and the demo businesses (such as Velvet Events and Velvet Salon). There, Velvet is the business, and the demos are examples only: no order is placed and nothing is sent.
What we collect
- Your messages to the assistant and its replies.
- Details you choose to give when you ask the business to follow up or place an order: your name, phone number or email, what you want, a date and time, and your company if you mention it.
- Notes the assistant writes for the business from your conversation, so they know what you asked about before they contact you.
- A random chat ID kept in your browser tab, so the assistant can follow the conversation. It disappears when you close the tab or start a new chat.
- Your IP address, used only to stop people from flooding the assistant with messages. It is held in our server's memory, not stored in our database.
We don't use advertising trackers, and we don't build profiles of you.
Why we use it
- To answer your questions.
- To send your order or request to the business, so they can contact you.
- To let the business see what its customers ask for, so it can serve them better.
- To improve the assistant so it answers you better.
- On our own site's demos: to learn what people ask the assistants, so we can improve WEFT. Only Velvet reads these chats.
We never sell your data and never use it for advertising.
Who it is shared with
Your data goes to the business you chatted with and to Velvet, and to the companies below that run parts of the service for us. Each one only handles it to provide that part of the service.
| Who | What they do | What they receive | Where |
|---|---|---|---|
| The business | The business you chatted with | Your order or request, your contact details, the notes, and your conversation | Wherever the business is |
| Anthropic | The AI model that writes the assistant's replies | Your messages and the conversation so far, each time the assistant replies. Anthropic does not use this data to train its models by default | United States |
| Supabase | Our database | Conversations, order summaries waiting for your confirmation, and orders | Frankfurt, Germany (on Amazon Web Services) |
| Render | Runs our server | Every message passes through it on its way to the AI and the database | Frankfurt, Germany |
| Cloudflare | Hosts this website and the chat window | Your IP address and the pages you load | Worldwide network |
| Meta (WhatsApp) | Delivers order alerts to the business's WhatsApp | Your name, contact details, order and the notes | Meta's servers |
| Google Fonts | Provides the typefaces on this site and in the chat window | Your IP address and browser details when a page loads | Google's servers |
| Google (Gmail) | Our email | Only what you send us if you email us | Google's servers |
How long we keep it
- The assistant's memory of a conversation lasts 20 minutes after your last message. After that it starts fresh.
- An order summary waiting for your "yes" is deleted when you confirm it, and is not used after 20 minutes.
- If you choose "Don't save my chat", your conversation is deleted about 20 minutes after your last message.
- Other conversations and orders are currently kept until we delete them. We are building automatic deletion for these too. Until it is ready, email us and we will delete your data.
Your choices
- See or delete your data: email velvetworksco@gmail.com (subject "Delete my data" or "Send me my data") with the business's name and roughly when you chatted. We reply within 30 days.
- Don't save my chat: tick it at the bottom of the chat window. Your conversation is then deleted about 20 minutes after your last message, it isn't shown to the business, and it isn't used to improve the assistant. If you place an order, your name, contact details and order still go to the business so they can reach you.
- Start over: the ↻ button in the chat starts a new conversation with a new chat ID.
- Contact the business directly if you'd rather not use the assistant.
Children
The site and WEFT assistants are not meant for children under 16, and we don't knowingly collect their data. If you believe a child has given us personal details, email us and we will delete them.
Cookies and emails
We don't use tracking or advertising cookies. The few things the chat stores in your browser are listed on the cookie policy.
We don't send marketing emails. The only emails we send are ones you ask for, such as a verification code. If we ever send marketing emails, every one will have an unsubscribe link.
For businesses using WEFT
Velvet processes your customers' data on your behalf, only to run WEFT for you. Your customers' conversations are only used for your business. Email us for a data processing agreement. The terms of service cover the rest.
Changes
When the way we handle data changes, we update this page and the date at the top.