VelvetWEFT · a Velvet product
Your website answers. You get the customer on WhatsApp.
Most enquiries arrive after you have closed. WEFT puts a chat box on your site that answers from your own price list and policies. The moment someone is ready to order, their name, number and request land in your WhatsApp.
Example notification
23:41
- Name
- Reem A.
- Phone
- +971 5X XXX XXXX
- Wants
- Eight corporate gift baskets, delivery to Business Bay, budget AED 2,500, needed Thursday.
Sent to the number you nominate. Your own WhatsApp is never connected.
Configure
Start with WEFT, then attach what your business needs.
Like configuring a car: the core comes with everything a business needs to take orders. Add the features that fit yours, see the price change as you go, and send us your build. We assemble it.
Start with WEFT
A chat box on your site that answers from your own information, takes orders with a code, and sends them to your WhatsApp.
Attach what you need
Bookings, delivery areas, product suggestions, deposits and more. Drag them on, and pay only for what your business uses.
We assemble it for you
Your build comes to us with a private link you can return to. We put it together, test it, and send it back ready.
Premade models
Don't have time to configure? Use one of our premade models.
Each model already knows its industry: the questions customers ask, what to collect before an order, and how to hand it to you. You add your prices and your number.
What it does
Built for a business that changes.
Prices move, seasons come, and a bot that was correct in March is a liability in June. Most of what follows exists to keep that from happening.
It will re-read your website on its own
Soon WEFT will re-scan your site four times a day, so a price you change in the morning is answered by lunch. Until then, tell us about a change and we update it for you.
The lead goes to your phone
Name, number and the request in the customer's own words, as one message on a number you nominate. No dashboard, no inbox to remember.
Or to your business inbox
For teams that share enquiries rather than one owner handling them, sending the same enquiry to your business email as well is on the way.
Answers from your price list
Prices, packages, delivery zones, lead times, policies. It quotes your figures, in your currency, using the words you use for your own products.
Area questions get real answers
"Do you deliver to Business Bay, and what does it cost?" is answered from your zone list: the actual area and the actual fee, not an estimate.
It asks what you would have asked
Occasion, budget, date, delivery area. The four things you would need before quoting. They arrive with the lead, so your first reply can be the quote.
Works where your customers are
The widget sits in its own frame, so it cannot break your site's layout and your site cannot break it. Phone, tablet, desktop, dark mode.
It remembers the conversation
A customer who asks three questions is not treated as three strangers. The thread holds, so by the time they give you their number the bot already knows what they were asking about.
Nothing for you to build
No flow builder, no drag-and-drop canvas, no project that sits half-finished. Send us your price list and we hand you a working widget.
Who it is for
Businesses whose questions have real answers.
If your customers ask about price, availability, timing and area, the answers already exist. They are just locked in your head and your WhatsApp. We go one market at a time, so each gets the questions, the prompts and the demo built for it.
Events, gifting & personal shopping
Gift baskets, corporate gifting, wedding and party planning, personal shopping. High enquiry volume, most of it after hours, and nearly all of it the same twelve questions. The bot answers those and collects occasion, budget, date and delivery area before it hands over.
What it gets asked
- What is in the corporate basket and how much is it?
- Do you deliver to Al Ain, and how long do you need?
- Can you work with a venue I have already booked?
- I need forty favours for a wedding on the 14th
Real estate
Agencies and brokers, where a single enquiry is worth what a hundred gift baskets are. The after-hours problem is the same and the stakes are higher: a buyer browsing listings at midnight either gets an answer or opens a competitor tab.
What it gets asked
- Two bedrooms in Marina under 120k, anything available?
- Is that price still current and is it chiller free?
- Can I view this weekend?
Being straight about this one: real estate means searching live inventory rather than answering from a page, so it needs a listings feed and proper filtering, and it is being built rather than configured. Dubai property is RERA-regulated, which shapes what any automated system should state about price and availability. Not on sale yet.
The third market
Deliberately unchosen. The first was picked because the reference customer was already there, and the next should be picked the same way: by the business that turns up, not by a market study. The shape we look for: a real service with fixed answers, enquiries that arrive at night, and a lead worth following up by hand.
Likely candidates
- Clinics, dental and aesthetics
- Salons, spas and studios
- Nurseries and private education
- Home services, moving and maintenance
If your business is not on this list, get in touch anyway. The list is where we expect to go next, not the limit of what we will build. Tell us what your customers ask you and we will tell you honestly whether WEFT already fits, needs work to fit, or is the wrong tool for you. Where it needs work, we would rather build it around a real business than guess at one. velvetworksco@gmail.com
Get in touch
Send us the questions you answer most.
That list is where setup starts. It is also the fastest way for us to tell you whether WEFT fits your business or not.
velvetworksco@gmail.com