Cancelling and refunds.

Plans

• Monthly plans can be cancelled at any time. You keep the plan until the end of the month you paid for, and you are not charged again.
• We don't refund part of a month you've already started, except where the law requires it.
• Pay as you go: conversations already used are not refundable. Unused credit is refunded when you close your account.

Mistakes

If you were charged by mistake, charged twice, or charged after you cancelled, we refund it in full. Email velvetworksco@gmail.com within 30 days of the charge.

Bought through Shopify

If you pay for a Velvet app through Shopify, Shopify bills you, and refunds follow this policy but are paid through Shopify.

Orders placed with a business

Orders and bookings you make through a business's WEFT assistant are with that business. For refunds on those, contact the business directly.